RMG Self-Service Helpdesk

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Helpdesk Priorities

Priority 1

Immediate health and safety risk to staff or general public. Major disruption to affected Property. Unacceptable security risk.

In the event of an emergency immediately contact Security Control on 6555.

Priority 2

Matters that restrict Royal Museums Greenwich from conducting normal operations. These are of medium priority.

Priority 3

Matters of a routine nature that do not disrupt the Museum's normal business operations.

Priority 4

Planned Works: These are requests that cannot be fitted into the three priorities, or they are longer than 3 days to implement a permanent fix.

Fill out the form to raise a ticket

0208 312 6708 | Helpdesk

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Select Category AC/ Environmental Conditions Auto Doors AV & Interactives Building Fabric Building Plumbing Catering Equipment Catering Operations Cleaning Building Controls 2D Conservation (Paper, Textiles, Frames, Paintings) 3D Conservation (Objects, Preventive, Cutty Sark) Decoration Drainage Electrical Power Escorting RMG Subcontractor Events: Core Hours Support Events: Corp. Cover Events: Learning Cover Events: Museum Cover Fabric & Furniture Fire Controls Fire Extinguishers Floods/ Leaks Gallery Maintenance Grounds Health and Safety Heating & Gas Joinery Learning Lifts Lighting Lighting: In CaseLocalised Plumbing Loss of Water/ Power Manual Doors & Gates Misc.Pest Security: Locks & Keys Signage (Marketing Only) Telecomms Time Clock Adjustments Vending Machines/Water Dispensers Ventilation Visitor Experience Cutty Sark Visitor Experience NMM Visitor Experience ROG

Select Priority Priority 1 - High Priority 2 - Medium Priority 3 - Low Priority 4 - Planned Works

SUBMIT TICKET

Type of Requests

Events

Building Fabric

Maintenance

Cleaning

At your service

Debbie Hayler

Estates Coordinator

Direct +44 (0)20 8312 6708

In an Emergency call Control on 6555

Royal Museums Greenwich

Royal Museums Greenwich Sites Covered

National Maritime Museum

Royal Observatory Greenwich

Kidbrooke

Cutty Sark

Brass Foundry

Other

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